Any passengers hoping to travel on the Eurostar may need to rethink their travel plans due to planned strike action in France.
Eurostar services were hugely disrupted yesterday and the chaos is likely to continue throughout today and for the next month or so whilst the planned strikes take place.
If you have booked a holiday during this time:
Passengers who have booked to travel on the Eurostar should check the timetables before heading to the station as some journeys may not be affected. Eurostar are advising: ‘if your train is not listed, it is currently scheduled to run, however please do check just before you travel to make sure.’
What about connecting journeys?
If you have a connecting journey further into France, there is likely to be delays affecting domestic rail services, even if your Eurostar Service is unaffected.
Ensure that you check the individual providers website prior to travel and make alternative arrangement where appropriate.
It may be useful to visit for the latest French Rail Service (SNCF) updates.
What if my service is cancelled?
If your service has been cancelled it is Eurostar’s responsibility to allow you to exchange your ticket free of charge or receive full refund.
To exchange your ticket or claim your refund, visit the Eurostar website and enter your booking reference and passenger details in the ‘Change journey’ box.
Will travel insurance cover any costs?
There are very few travel insurance policies that will cover for claims due to strike or industrial action so check your policy wording carefully.
If your travel insurance policy does offer cover for strike and industrial action, and you purchased the policy before the strike was announced, you may be entitled to a small amount of compensation for each set period of time you are delayed. For example, some policies will offer cover for every 12-hour period you are delayed up to a set amount where as others will offer cover for every 6-hour period up to a set amount.
You may also be entitled to cancel your trip if you are delayed for more than 12 or 24 hours – depending on your policy.